Creating tickets via Email
You can create tickets in smartQ via email — see "Options/Main Settings" for details (Admin access required).
You simply have to send an email to ticket.youraccountname@smartQweb.com:
Tickets also can be created via email by users not registered in smartQ — check External Access for details.
Creating tickets via a Form
You can also create tickets via a form — see "Options/Main Settings" for details (Admin access required).
The form is located at http://youraccountname.smartqweb.com/post.php. You can also get the form code to embed it into your website.
This feature is most powerful together with External Access, as it allows non-registered users to create smartQ tickets. For example, you can place a form on your website to collect requests from your website visitors (that are not even registered in your smartQ account) and create tickets in smartQ from them.