Besides submitting tickets through the main interface, you can also submit them through emails or external form. Those tickets will be placed into the default project (defined through the Options>Main Settings and accessible only to Account Administrators):
When forwarding an email, the ticket will be created by the person doing the forward. If you want the original sender to be the creator - you have to indicate the forwarding email address in "Forward emails through" field. Use this field if you are using an auto-forwarding email address (people send an email to your forward email box, and it forwards those emails to smartQ).
The project the tickets created through email or external form will be posted into is called the Default Project – it is marked with bold in the projects dropdown and is placed on the top of the list:
You can also email tickets into any other project, not just the default one. To do that, you simply have to send the email to the specific project email address located on project's Settings > Project Into screen:
Creating tickets through email is very simple – you just email a ticket to ticket.youraccountname@smartQweb.com - the subject will become the ticket title, the body will become the description and any attached files will be attached to the ticket.
Tickets can be also created through an external form (it can be also placed on your website) - use the link from the Options>Main Settings to get to it.
Tickets created through email or external form are treated the same as any other tickets.