Ticket menu
#1 Ticket menu
The ticket menu (available on mouse rollover) offers extra options, like changing ticket color, cloning or moving it to another project.
Folding columns
#2 Folding a column in Board View
Want to save some space in Board View? Simply fold the columns you do not need right now to hide its tickets.
Tips & Tricks
#3
Automatic deadline reminders
Get regular emails with the list of all your tickets that are due on that day (or overdue) using our Deadlines Auto-reminder.
#4
Replying to an email notification
When you are replying to a smartQ email notification your message is automatically added into smartQ as a message in the respective ticket [read more].
#5
Auto-archive
By default, tickets that end up in the last column of your board are auto-archived after a week. You can always change or turn off this feature via "options" menu.
#6
To Add new columns to the List View...
right click on the table column header. Even custom fields can be added as columns.
#7
To search tickets by other fields than just name and description...
use the dropdown menu on the search box. You can even search by text custom fields.
#8
Users can open Google Drive links without logging into Google...
if you set its sharing level to "Let people view without signing in".
#9
To see the ticket history...
open the Ticket View and check the "history" button on the top — it shows who created it, moved it and so on.
#10
To fit more data on the screen...
Use the F11 button to switch your web browser into full screen mode.
#11
Project/Ticket Team selector — show only selected users...
by clicking on the "selected: X" link on the bottom left of the team selector popup.
#12
Did somebody try to login into my smartQ account?
To monitor suspicious activity, like logins or login attempts from unknown locations, use Advanced Access Management and Logging.
#14
To view Archived tickets...
use List View — there is a switch there to the Archive.
#15
To export tickets...
use the Report export to CSV/Excel.
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