Ticket menu
#1 Ticket menu
The ticket menu (available on mouse rollover) offers extra options, like changing ticket color, cloning or moving it to another project.
Folding columns
#2 Folding a column in Board View
Want to save some space in Board View? Simply fold the columns you do not need right now to hide its tickets.
Tips & Tricks
Automatic deadline reminders
Get regular emails with the list of all your tickets that are due on that day (or overdue) using our Deadlines Auto-reminder.
Replying to an email notification
When you are replying to a smartQ email notification your message is automatically added into smartQ as a message in the respective ticket [read more].
By default, tickets that end up in the last column of your board are auto-archived after a week. You can always change or turn off this feature via "options" menu.
To Add new columns to the List View...
right click on the table column header. Even custom fields can be added as columns.
To search tickets by other fields than just name and description...
use the dropdown menu on the search box. You can even search by text custom fields.
Users can open Google Drive links without logging into Google...
if you set its sharing level to "Let people view without signing in".
To see the ticket history...
open the Ticket View and check the "history" button on the top — it shows who created it, moved it and so on.
To fit more data on the screen...
Use the F11 button to switch your web browser into full screen mode.
Project/Ticket Team selector — show only selected users...
by clicking on the "selected: X" link on the bottom left of the team selector popup.
Did somebody try to login into my smartQ account?
To monitor suspicious activity, like logins or login attempts from unknown locations, use Advanced Access Management and Logging.
To view Archived tickets...
use List View — there is a switch there to the Archive.
To export tickets...
use the Report export to CSV/Excel.
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