This the main screen that displays tickets placed in columns which represent steps of a defined process. You move tickets from left to right as they go through those stages, until they reach the final one.
Ticket View contains ticket details and also a Notes and Files area for communicating with your team.
If you need to split a ticket into multiple actions, you can add a list of Tasks to it:
Tasks list is shared with other users and they can edit it if they have the rights to edit the ticket. Some tips:
Note: Tasks list is not visible to External Users.
List View is an alternative to Board View and shows your tickets in a flat list style. The Notes and Files area is also included, and you can also see all the communications across all the tickets - latest on the top.
Dashboard View is similar to List View inside projects, but it shows tickets across all projects, not just one.
Project Info is the first of the four settings pages that let you customize each project.
You can add and customize each stage of your workflow.
For each project you can define the Team Roles, assign people to them, and define their access rights. You can even define default access rights that will apply to all the other people that are not included in any roles.
You can add custom fields to your tickets, re-arrange them, define the required ones, list the choices and the default values and more!
Generate Cumulative/Burndown and Bottleneck graphs, filter tickets by dates and people and export them into CSV (Excel).