We are a small computer consulting firm in Jackson, Tennessee, and we use smartQ as our dispatch board for every project that we do.
What type of projects you use smartQ for?
We sell and setup computers, servers, routers, etc. We also troubleshoot and fix problems – network, hardware, software, remote access, etc. Some of our jobs are fairly extensive, and there are lots of notes and documentation that we need for our jobs.
Each time a customer contacts us to do a job, we create a ticket on our dispatch board. smartQ is an excellent tool to organize our workflow and all of the jobs that we do. We will often have more than one person work on a particular job, and we are able to easily track our labor and inventory that we use on each job. Our office manager can easily copy the information into our billing software and then archive each ticket.
Why smartQ fits those type of projects better?
We have tried several different project management applications over the years, and smartQ is by far the best we have used. The user interface is well-organized and intuitive, and the drag-and-drop feature is very convenient. It is easy to collaborate on jobs, and the e-mail notifications are very convenient.
What features you use the most?
- Color categories
- Left-to-right workflow
- Making notes on each ticket, which we use in our QuickBooks invoices.
Any plans to expand smartQ usage in the future?
In my office, I primarily use a desktop computer with three monitors for smartQ. Because we are constantly updating our Dispatch Board throughout the day, my office manager always keeps smartQ open on one of her three monitors.
I use the iPhone app to check the progress of my employees’ progress on jobs, and it is extremely user-friendly. I can quickly and easily view our entire Dispatch Board on my iPhone at any time.